Editorial Complaints Policy
At CBD Health Store Norwich, we strive to provide our readers with accurate and informative content about CBD and related topics. We take pride in our editorial standards and aim to maintain the highest level of integrity in all our content.
However, we recognize that mistakes can happen, and we are committed to addressing any complaints or concerns our readers may have about our editorial content.
If you have a complaint about any content published on our blog, we encourage you to contact us and let us know. We take all complaints seriously and will investigate any concerns raised.
How to Make a Complaint
To make a complaint about our editorial content, please email us at info@cbdandhempstore.co.uk. Please include the following information in your complaint:
Your name and contact information
The date and title of the article you are complaining about
The specific nature of your complaint, including any factual inaccuracies or issues with the tone or language used in the article
We will acknowledge receipt of your complaint within 2 business days and aim to respond to all complaints within 10 business days. If we require additional time to investigate your complaint, we will let you know.
How We Will Respond
Once we have received your complaint, we will investigate the issue thoroughly. This may involve reviewing the article in question, speaking with the author or editor, and consulting with external experts or sources.
Once we have completed our investigation, we will provide you with a written response outlining our findings and any actions we have taken or plan to take in response to your complaint.
If you are not satisfied with our response or the actions we have taken, you may request that your complaint be reviewed by an independent external body, such as the Independent Press Standards Organisation (IPSO) or the Press Complaints Commission (PCC).
We take all complaints seriously and are committed to ensuring that our editorial content is accurate, informative, and of the highest quality. Thank you for taking the time to bring any concerns to our attention.