Terms and Conditions

Ordering

We cannot guarantee availability of all products. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.

We reserve the right not to accept any order.

The placing of an order anywhere on our website/s does not constitute a contract, which is made only when we accept your order and process payment.

All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.

Delivery

For orders we intend to deliver within 1-3 days of your order. Any intended delivery window will be confirmed during the checkout process. However, if it is impossible to come to a mutually agreeable delivery arrangement in this time, the actual delivery time may be extended until such arrangement is guaranteed.

We use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.

Data Protection

Impact Brands Trading Co. complies with all conditions of The Data Protection Act 1998 and does not sell your data. We keep your data in strict confidence and keep it in a secure location.

Card Security and Fraud Prevention

Card security and fraud prevention is of paramount importance to Impact Brands Trading Co. We use PayPal as an independent accountable card merchant or via an Affiliate Supply site.

Impact brands Trading Co. cannot be held responsible for deliveries made by fraudulent means of minors.

All Credit/ Debit Card payments are made in pounds sterling. If you do not have a Credit / Debit Card that operates in pounds sterling then your account will be debited based upon the currency exchange rate that the Credit Card issuer operates at the transaction moment in pounds sterling.

If you wish to pay by Bank Transfer online please contact us with your order for further details contact@cbdandhempstore.co.uk

Prices

All prices are inclusive of VAT.

Promotional offers and prices are as stated, with no further discounts available.

Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Cancellations and Returns

If you are unhappy with an order, please get in touch with us via our contact page. We will happily refund the purchase if the goods are unopened and in their original undamaged packaging. Please take care when ordering as you will be required to pay the return postage of any returned items. This does not affect your statutory rights.

Complaints

In the event of complaint please let us know via our contact page giving as much detail as you can. All complaints will be acknowledged within 72 hours and you can expect a full resolution of your complaint within a further 96 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by senior management.

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and any disputes will be decided only by the English courts.